For over 20 years, we've consistently hired reliable, customer service-focused employees who are both knowledgeable and skilled. They are experienced in many areas of handyman repair and they know the value of building relationships with our clients. Our team of qualified experts live our code of values of Respect, Integrity, and Customer Focus while having fun in the process!
As an administrative assistant and Customer Service Representative (CSR), you are a key member of the team. You not only provide administrative support to all members of the team, particularly the President and the Office Manager, you also represent Mr. Handyman on customer calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. You have excellent computer skills and are comfortable learning new software and helping others to effectively use technology. And you are very well organized.
- Support the President of the organization with administrative tasks and organizing information and work flows
- Support the Office Manager with administrative and clerical tasks
- Support the Project Manager and CSR in working with customers and following through on projects
- Receive incoming calls in professional and courteous manner
- Return customer calls, respond to customer complaints, and resolve issues
- Schedule services and dispatch technicians
- Perform administrative functions including data entry, payment processing, and supply inventory
- Perform other duties as needed which may include cross-training in related positions
- Previous customer service and sales experience preferred
- Strong written and verbal communication skills
- Computer literate, with working knowledge of work processing, business software and spreadsheet applications
- Detail-oriented with strong data entry skills
- Team player who can work independently
- Experience in home services helpful, but not required
Benefits: Eligible for partial health insurance benefits and paid vacation. The company also has a voluntary 401k.
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Mr. Handyman of Anne Arundel & NE PG
Mr. Handyman is looking for seasoned professionals capable of offering a wide range of home improvement, maintenance and repair solutions. We believe the customer experience is just as important as quality work, and we’re looking for craftsmen that believe in delivering both. Many of our craftsmen have worked independently and found that making the phone ring, chasing estimates, finding help and ‘back office stuff’ are a constant headache. All of our staff have come to realize that their passion is working in the home with customers to make them smile. They get that opportunity daily at Mr. Handyman and leave the headaches for our office.
Mr. Handyman is a subsidiary of Dwyer Group®, a franchise company specializing in home service concepts. For over 20 years, we've hired professionals skilled in both their craft, and in delivering a first-rate customer experience. For those select individuals who make the cut, we offer competitive pay and an independent work environment where our employees have no out of pocket expenses and the ability to control their earnings and their futures.
If you think that you are right for the job, join the fastest-growing home improvement company in the world! Each and every day is a little different. We offer consistent work and attainable bonuses. You will enjoy the satisfaction of helping folks to fully appreciate their homes and to maximize the utility of their businesses.
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