Customer Service Rep South Euclid, OH

Customer Service Rep

Full Time • South Euclid, OH

We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and begin a lasting, upwardly-mobile career with a stable and growing company.  

This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and the juggling of multiple office priorities.  

We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We are experiencing unprecedented demand for our services, which means a full-time position with competitive wages. We are looking for Customer Service Reps with experience. $Due to substantial customer contact, a clear voice with strong communication skills is a requirement. 

At Mr. Handyman, we do quality work in residential and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. 

To be considered for this position, you must:

  • Be highly organized and detail-oriented
  • Be able to be friendly at all times on the phone
  • Computer experience with Microsoft Office and Excel
  • Must be a self-starter and punctual
  • Have a clean driving record
  • Pass a background and drug screen before being hired
  • *Experience in the construction field is a plus

 

Skills/Requirements/Job duties include, but are not limited to:

  • Answer phone and schedule appointments
  • Check email and voice mail for messages and return calls
  • Review schedule for day/week
  • Communicate and review jobs with service technicians
  • Make appointment confirmation calls
  • Send confirmation emails
  • Make follow-up calls
  • Data entry with 45 wpm typing skills
  • We use Microsoft Office, so a working knowledge of Word and Excel is a requirement

Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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