Customer Service Representative Ann Arbor, MI

Customer Service Representative

Full Time • Ann Arbor, MI
My Handyman of Ann Arbor, Saline, and Chelsea is a locally owned and operated franchise located on the west side of Ann Arbor, servicing Washtenaw and Southern Livingston Counties since 2001.  We are member of Neighborly, the world's largest home services provider.  We specialize in small to medium sized projects ranging from a few hours to several days. 

The qualifications for employment as a Customer Services Representative have little to do with your technical expertise or carpentry experience. Successful My Handyman employment is based on a number of factors. A CSR must be cooperative and have the proper temperament and attitude. You must have integrity, possess an air of authority and calmness while being able to motivate employees, competence, and self-esteem.  The most important aspect of the customer service representative’s job is the ability to favorably demonstrate the characteristics customers equate with “professionalism.”  The CSR will have significant phone contact with customers and should therefore possess the following characteristics:

  • Neat appearance and good grooming
  • Punctuality
  • Dependability
  • Thoroughness and consistency
  • Empathy and ability to listen
  • Effective communication with fellow employees and customers, enhance relationships, and increase customer retention.
  • Interpersonal skills
  • Service demeanor. The professionalism, image, and reputation of My Handyman rest predominately in a strong service strategy.
  • Technology expertise utilizing Windows software(Word, Excel, and Outlook), as well as learn new software systems
  • Paid Holidays
  • Paid Vacation
  • Company Events
  • Uniforms
  • 401k
This position is available due to the growth of our company.  We maintain a positive working environment with very little turnover.  
The schedule for this position is Monday through Friday 9:30am to 5:30pm.  Our office is large enough to comply with CDC guidelines to prevent the spread of COVID-19.  Our clients do not come to our office.

Compensation: $16.00 - $18.00 per hour


Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.


I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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