Customer Service Rep Raleigh, NC

Customer Service Rep

Full Time • Raleigh, NC

Six year old, and growing, Home Improvement & Home Maintenance/Repair service provider looking to hire an Inside Sales / Schedule / Dispatch / Customer Concierge rep to join our team to close inbound leads, support business development, job scheduling and dispatch, and provide customer support.

We’re looking for a results-driven representative to effectively manage our current client base, close leads, develop relationships and manage the schedule. This is front office work that requires extensive customer interaction on the phone.  We strive for 100% customer satisfaction. This position involves extensive use of computers, sales, and managing multiple office priorities.

This is an opportunity for an experienced team player to assume a role with growth potential at a company with an excellent reputation in the greater Raleigh market. The ideal candidate will have prior inside sales experience, and will be very detail oriented.  Our callers are warm leads, they have a need, and you will need to know, or learn to speak, the language of home improvement, maintenance and repair.

Duties include, but are not limited to:

  • Responding to inbound customer inquiries via phone/email
  • Lead follow up, customer booking, scheduling of the work
  • Appointment confirmation calls, customer satisfaction calls
  • Service Technician schedule management and dispatch
  • Commercial account management & business development

We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled.  This position requires:

  • Must be focused, fearless, yet friendly on the phones . . .. Customers are the reason we exist
  • Prior sales, marketing, business development or account management experience
  • Given substantial customer contact, a clear voice and excellent communication skills are a must
  • Strong desktop computing skills are required / Must quickly learn proprietary computer applications
  • You must be punctual, exceptionally well organized and comfortable in a dynamic environment
  • Initiative, follow through, attention to detail and independent work skills are a must
  • Must be able to think ahead, anticipate problems and develop solutions
  • Above all, you must be customer focused. You are the voice of the company to most customers

Don't let the Handyman name fool you, we are a licensed general contractor.  We do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to understand their needs, successfully complete current projects and open doors to future projects. Prior service industry experience (in any capacity) is not a 'must have' but is desired.  

This is a full-time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position, and we also offer 6 paid holidays per year after qualification period is met. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team.

 





Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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