Dispatch Coordinator CSR Centennial, CO

Dispatch Coordinator CSR

Part Time • Centennial, CO

Mr. Handyman is looking for an experienced Service Dispatcher/Coordinator to provide organization and scheduling to our Service Department. This role is a critical, motivated, front line position that interacts with our customer base and Field Service Technicians. This person will ensure we deliver the highest level of customer service and enjoys working with people in a fast-paced environment and pays extreme attention to detail.

Requirements:

  • Self-Motivated, Friendly, customer-focused individual
  • Strong customer service and interpersonal skills
  • Organized and detail oriented
  • Windows OS and Office Suite Skills/Knowledge
  • Service department dispatching experience preferred
  • Basic Home Maintenance/Repair Knowledge or experience preferred
  • Familiar with Denver South Metro, Highlands Ranch and Parker area a plus

Duties and Responsibilities:

  • Interaction and proactive communication with customers
  • Manage all communication channels (Phone, Email, Chat, Text)
  • Accurately opening orders
  • Reschedule and communication with field technician
  • Tracking job progress
  • Payment processing
  • Maintain customer database and office records

 

Mr. Handyman offers a great work environment with a great staff. We are looking for the right person to expand our team. In our small company environment, you won’t be locked into a cubicle without food or water – you’ll be an integral part of our team that supports each other. We need the right person to help communicate with customers, process job requests, monitor daily activities, and resolve customer questions.  This is a part-time job but could roll into a full time opportunity.

 


Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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WHAT OUR BRAND OFFERS*:

Here is more of what you can expect from our office:

  • Competitive pay based on skills and experience
  • Performance bonuses
  • Company vehicle  for technicians- save on gas and mileage!
  • Tool allowance program
  • Company credit card 
  • Consistent year-round work
  • All major holidays off 
  • No mandatory weekends
Start a career, not just a job
Your knowledge, skills, and experience are valued
Work independently, but not by yourself
Work for a brand with high standards and ethics