Customer Concierge/Inside Sales
Kalamazoo, MI
Customer Concierge/Inside Sales
Full Time • Kalamazoo, MI
We are seeking an Inside Sales/Customer Concierge pro to join our Home Improvement team! You will resolve customer questions, book appointments and offer solutions to drive company revenue. We are a 10 year old and growing Home Improvement and Home Maintenance/Repair provider looking to hire an individual that thrives in a dynamic environment. The role is to manage a combination of Inside Sales, Scheduling/Dispatch and Customer Concierge responsibilities. This is front office work that requires extensive customer interaction on the phone.
Responsibilities:
- Manage leads from from inbound calls, emails, chat's and walk-in business
- Present and sell home improvement services to new and existing customers
- Book and schedule sold business ... manage schedule changes as needed
- Follow-up on un-booked leads
- Call customers after service to ensure their satisfaction
- Resolve customer inquiries and complaints
Qualifications:
- Clean voice and excellent verbal communication skills
- Previous experience with inside sales, account management, or related fields
- Familiarity with CRM platforms
- Strong technology skills - we run a variety of software programs
- Ability to build rapport with clients / strong negotiation skills
- Detail-oriented, with strong multi-taking skills
- Prior home improvement industry experience a plus
- Prior schedule management and dispatch experience a plus
Compensation: $16.00 - $22.00 per hour
For over 20 years, Mr. Handyman® franchisees have consistently hired reliable, customer focused team members who are both knowledgeable and skilled. They are experienced in many areas of home improvement, maintenance and repair and they know the value of building relationships with clients. Those select individuals who make the cut are offered a competitive work environment with the ability to have more control over your earnings and your future.
Notice
Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
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