Customer Service Representative Full Time Wayne, NJ

Customer Service Representative Full Time

Full Time • Wayne, NJ

Who We Are:

We are a local, family-owned franchise branch of The Dwyer Group, a large international home improvement company, with over 3000 locations. We believe in exceptional service and quality workmanship provided by friendly and professional experts. 

Who You Are:

As a Customer Service Representative, you are the voice of our company. You are responsible for handling all customer interactions-start to finish. You will also serve as the key liaison between the clients, office staff, technicians and business owners. You are self-motivated, energetic, and enjoy helping people. You thrive in a small office environment and enjoy contributing new ideas and initiatives. You know the importance of bringing your best to work each day, and take pride in and ownership of the work you do. You have the confidence and ability to run the day to day operations of the office when needed. You are invested in a long term opportunity.

Specific Responsibilities:

  • Receive high volume of incoming client requests in a professional and expeditious manner
  • Present, promote and sell service appointments to existing and prospective customers
  • Handle the complete client experience from booking appointment through follow up; focusing on the positive customer experience and managing any customer expectations, questions or complaints
  • Schedule service appointments, dispatch technicians and ongoing management of their daily schedules to ensure optimum company work schedules
  • Back Marketing to our client data base
  • Administrative and clerical functions

Job Requirements:

  • Previous customer service experience and/or inside sales required
  • Strong phone, verbal and written communication skills
  • Outlook and Microsoft Office required
  • Detail-oriented with strong data management skills
  • Team player who can work independently, confidently and consistently
  • Must be extremely organized and a problem solver
  • Must be present, think out of the box and have an excellent memory

Benefits: Company Training, Medical/Dental Insurance available, Paid Vacation after 1 year

Your first step to be considered candidate must email resume AND salary requirements. Please NO phone inquiries

Feb 2020

 





Notice

Mr. Handyman International LLC is the franchisor of the Mr. Handyman® franchised system. Each Mr. Handyman® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Mr. Handyman International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Mr. Handyman International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Mr. Handyman® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Mr. Handyman International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Mr. Handyman International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.

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WHAT OUR BRAND OFFERS*:

Start a career, not just a job
Your knowledge, skills, and experience are valued
Work independently, but not by yourself
Work for a brand with high standards and ethics